Privacy Policy

Service Logistics Ltd Customer Privacy Notice

This privacy notice tells you what to expect us to do with your personal information.

CONTACT DETAILS

Post:
Service Logistics Ltd
4 Everitt Close
Denington Industrial Estate
Wellingborough
Northamptonshire
NN8 2QE

Telephone: 0345 6200000
Email: enquiries@servicelogistics.co.uk

WHAT INFORMATION WE COLLECT, USE, AND WHY

We collect or use the following information to provide services and goods, including delivery as well as dealing with queries or complaints:

• Names and contact details.
• Addresses
• Purchase or account history.
• Account information
• Information relating to compliments or complaints.

LAWFUL BASES AND DATA PROTECTION RIGHTS

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. Which lawful basis we rely on may affect your data protection rights which are set out in brief below:

• Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
• Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
• Your right to erasure – You have the right to ask us to delete your personal information.
• Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information.
• Your right to object to processing – You have the right to object to the processing of your personal data.
• Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.

If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

OUR LAWFUL BASES FOR THE COLLECTION AND USE OF YOUR DATA

Our lawful bases for collecting or using personal information to provide services and goods as well as dealing with queries and complaints are:

• Consent – we have permission from you after we gave you all the relevant information. All your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All your data protection rights may apply except the right to object.

WHERE WE GET YOUR PERSONAL INFORMATION FROM

• Directly from you
• Suppliers and service providers

WHO HAS ACCESS TO YOUR INFORMATION?

We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes unless you have requested us to do so. We may pass your information to our third-party service providers, agent’s subcontractors, and other associated organisations for the purposes of completing tasks and providing services to you on our behalf. When we use third party service providers, we disclose only the personal information that is necessary to deliver the service. We have contracts in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. We may transfer your personal information as part of a sale of some or all our business and assets to any third party or as part of any business restructuring or reorganisation. We may also transfer your personal information if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers.

USE OF ‘COOKIES’

Like many other websites, the Service Logistics website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service. It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies off may result in a loss of functionality when using our website.

MAIN COOKIES USED ON SITE

• Google Analytics – These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited For more information on Google Analytics’ privacy policy visit here – http://www.google.com/analytics/learn/privacy.html 
• Google Maps – These are Google Maps third party cookies, which are unique identifiers to allow traffic analysis to Google Maps.

HOW LONG DO WE KEEP INFORMATION?

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

HOW TO COMPLAIN

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we have used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint

REVIEW OF THIS POLICY

We keep this Policy under regular review. This Policy was last updated in November 2025.